Welcome to Our FAQs!

At Opulence Manila, we believe that knowledge is the key to trust and satisfaction. We've compiled answers to some of the most common questions we receive so you can feel confident as you explore our exquisite collection of luxury bags. Let’s dive in!

Opulence Manila is your go-to destination for the resale of luxury fashion items. We pride ourselves on being an independent platform that curates stunning collections from esteemed high-end designer brands. From timeless classics to the latest trends, we ensure that you have access to the luxury items you desire, delivered right to your doorstep. Because you deserve nothing less than opulence!
At Opulence Manila, we understand that trust is paramount in the world of luxury resale. With the market often flooded with counterfeit products, we take the authenticity of our items very seriously. Each piece undergoes a rigorous authentication process before it is made available for sale on our platforms. Our commitment to quality means you can shop with confidence, knowing that every item in our collection is genuine and carefully vetted.
Absolutely! At Opulence Manila, we stand firmly behind our commitment to quality and authenticity. To reflect our unwavering confidence in our rigorous authentication process, we proudly offer a 100% money-back guarantee. Should your purchased item be deemed counterfeit by a reputable authenticator, we will gladly refund your money. Your trust is our top priority, and we’re dedicated to providing uncompromising quality and value.
Shopping should be a breeze! We offer a variety of payment methods to suit your preferences:

• Bank Transfers - Conveniently through Security Bank and Eastwest Bank
• Digital Wallets - Gcash for seamless transactions
• PayPal - For those who prefer online security
• Cash on Delivery - Available within Metro Manila, so you can pay upon receiving your luxurious find! With these flexible options, you can shop with ease and confidence.
Exciting news! While we’re not open for a full-fledged store just yet, we invite you to visit our Showroom near McKinley, Taguig. Here, you can experience the elegance of our collection up close. Plus, if you’re interested, you can schedule a Cash on Delivery (COD) appointment without any obligation to purchase. It’s a perfect opportunity to explore our luxurious offerings in person!
Certainly! Due to our competitive pricing, many of our exquisite items tend to sell out quickly. If you would like to reserve a bag, we require a 10% non-refundable reservation fee. This fee ensures that the item is exclusively held for you for a duration of 48 hours. Don’t miss out on your dream bag!
We appreciate your patience! After you place your order, please allow us 24 to 72 hours to confirm your payment and process your order. Our team works diligently to ensure everything is handled with care, so rest assured that your luxury bag is on its way to you.
At Opulence Manila, we aim to make your shopping experience smooth from start to finish. As the buyer, you will be responsible for the shipping costs associated with your purchase. We utilize a variety of reliable delivery services, including Grab, Lalamove, personal riders, LBC, and DHL, to ensure your items reach you safely and promptly.
We strive to expedite your shopping experience! Generally, your order will be shipped the day after payment verification or the following day. Our business hours are from 10 a.m. to 7 p.m., Tuesdays through Saturdays. If you place an order on a Sunday, Monday, a holiday, or outside of our regular business hours, your item will be prepared for shipment on the next business day.

Please note, we take the time to review, verify, and approve each purchase to ensure accuracy. Discrepancies between billing and shipping information may cause delays, so we kindly ask that you provide valid phone numbers for both billing and shipping. While we do our best to accommodate special shipping requests, please be aware that occasional shipping delays may occur.
Absolutely! We understand that sometimes you may want to streamline your purchases. Upon request and approval, we can combine multiple orders into a single shipment for your convenience. If your items are located in different Opulence Manila locations, we will gather them prior to shipping. Rest assured, once we receive your request, we aim to dispatch your consolidated order within 48 hours.
Great question! When it comes to international orders, you will be responsible for any import taxes, customs duties, and applicable fees imposed by your country’s regulations. We declare all items exported from the Philippines at their full purchase price, and unfortunately, we cannot label them as “gifts” due to courier restrictions.

Additionally, please ensure you are aware of any laws or restrictions that may affect the importation of your order, particularly if your items include products made with exotic materials, as certain countries may prohibit these imports.
We want you to love your purchase! If you find that your luxury item isn’t quite what you expected, our return policy allows for returns within a specified timeframe. Please check our Returns page for detailed information on eligible items and the return process. Your satisfaction is our priority!
Join our luxurious community! By subscribing to our newsletter, you’ll be the first to know about new arrivals, exclusive offers, and special promotions. Follow us on our social media platforms as well, where we share the latest trends, styling tips, and behind-the-scenes glimpses of Opulence Manila.
Absolutely! Opulence Manila believes that luxury knows no boundaries. We offer international shipping, so wherever you are in the world, you can indulge in the elegance and sophistication of our curated collection. Feel free to check our Shipping page for more details on delivery times and fees.
We’re here for you! If you have any additional inquiries or need assistance, don’t hesitate to reach out to our friendly customer service team. We’re always happy to help and make your shopping experience as delightful as possible. Contact us via our website or through our social media channels.
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